FAQS

You’ve Got Questions - I’ve Got Answers

How do I make an appointment?

Give us a call at (301)-963-9690 during office hours for scheduling. After you make your appointment, you can download and complete the new patient forms here!

WHAT ARE YOUR HOURS?

We are now open for regular office hours and accepting new patients.

Gaithersburg

Mon: 8:30am - 5pm

Th: 8:30am - 5pm

Fri: 8:30am - 5pm

Sat: 8:30am - 12pm (Once a month)

Potomac

Tu: 8:30am - 5pm

W: 8:30am - 12pm

Sun: Closed

CAN I GET A SAME-DAY APPOINTMENT?

Yes, but availability varies, so please call ahead at (301) 963-9690 to schedule your visit.

WILL MY INSURANCE COVER MY VISIT?

We are an out-of-network provider and will submit all claims on your behalf to help you get your full benefits if you have dental insurance on a PPO plan with out-of-network coverage. Plans vary by insurance company, and we will assist you in any way possible to maximize your benefits.  

DO YOU OFFER FINANCING OPTIONS?

Financing options are available for extensive plans on an individual basis. We also accept CareCredit!

WHAT IS YOUR PRIVACY POLICY?

Please see our HIPAA policy here.

WHAT CHANGES HAVE YOU MADE TO ADDRESS COVID-19?

The health and safety of everyone are our concerns and main goal. The following protocols will be carried out indefinitely in addition to our standard OHSA-compliant infection control procedures:

 

  • Pre-appointment confirmation calls to assess any changes in your health

  • Mask requirements: All patients are required to wear a mask while in office. If you do not have one, we will provide you with a disposable mask. 

  • Hand sanitizer to be used by all patients before entering office.

  • Temperature checks: All patients are checked for fever with our infrared/touchless thermometer.

  • COVID-19 health questionnaire and interview: completed with front desk upon arrival.

  • Limitations on companions: Only patients are allowed entry within the office. Family members or friends must remain outside in the car. Exception: minors, essential caregivers.

  • New scheduling protocols:  Each appointment is given an extra 15 minutes to allow proper disinfection and to adhere to the social-distancing rules. Patients are scheduled to minimize office crowding.

  • Writing pen: Patients may bring a pen if they wish or use and keep our complimentary personalized ones.

  • Virtual consults: Dr. Taira will follow up and post-op via phone as usual. If you have any concerns, you can always call our office. Emergency exams may also be performed by video chat. 

  • If you are sick and do not feel well, please inform the office immediately

 

Our Team:

 

  • Daily health assessment and temperature check of staff at the beginning of the day.

  • Enhanced personal protective equipment (PPE) for all doctors and dental assistants, including N95 respirators.

  • Mask is worn by all team members at all times. 

  • Ongoing training on OSHA and infection control protocol and close monitoring for compliance.

 

Facility:

  • Multiple UV and medical/hospital grade HEPA air purification systems throughout the operatories and office for enhanced respiratory protection.

  • Continuous and thorough disinfection of ALL surfaces in the office.

  • Removal of magazines, toys, books, and other commonly touched items.

  • Partition at the reception desk.

  • Use of 1% hydrogen peroxide pre-operative rinses to inactivate pathogens.

  • Reduction of aerosols through additional disposable saliva evacuation and isolation devices.

  • Use of proven hospital-grade disinfectants for decontamination of operatories.

  • Hypochlorous acid (HOCl) fogger for nontoxic, thorough decontamination